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Returns

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with any of our products, we will assist you with a prompt credit refund. All return requests must be made within 14 days upon receiving the order. Any claims made after the 14-day period will be accepted with a 20% restocking fee. Return credits will be issued after receipt of items, after they have been inspected by our Returns Department. Items must be returned in its original packaging. Any clearance and sale items are final sale and not eligible for returns. Online purchases can be returned by mail only. You must receive an RA# from our sales representatives for your claim to be processed. Absolutely no returns will be accepted without an approved RA# (Written on outside of package).

We will not accept any items if...

Worn    Washed    Altered 

Snagged      Ripped     Stained       Odors

Or any other damages caused by the receiver.

All sale items are FINAL SALE. We are unable to process returns, exchanges, or store credit for any sale items.

We will send a return label only if the item was received damaged or the wrong item has been sent. Fit Issues, misinterpretation of photographs or description does not qualify.

Please contact us via e-mail sales@thelineanddot.com to receive an RA#. Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. This way we will be able to issue the refund faster with most accuracy. We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for return shipments, including rush charges.

Refunds for online purchases

Your refund will be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

2807 S. Santa Fe Ave.
Vernon, CA 90058
Tel: 323-589-1200

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